The Welcome Desk Try a FREE Demo

Never Miss Another Job.

AI Phone System — Built for the Trades

Your day ends.
Opportunity doesn’t.

The Welcome Desk builds you a custom AI receptionist trained on your business — answering, qualifying, and booking calls around the clock, so the 9pm burst pipe doesn't go to voicemail and the next name on Google.

FREE DEMO See how it's built →

SET UP AND MANAGED BY A PERSON — NOT A SUPPORT TICKET.

A welcoming receptionist at an office front desk

Trained on your business — not a script

Live on a call No-cool emergency — booked 8:41pm

Trade Demos

FREE DEMO

See how it works for your trade.

HVAC service

HVAC

Roofing service

Roofing

Plumbing service

Plumbing

Electrical service

Electrical

Where We Stand Today

New. Hands-built. Honest about it.

01

Built and tested against a real business — a Phoenix-area HVAC company's actual site, services, and call scenarios, not a demo script. If it can't handle a real business, it doesn't ship.

05

Every build gets personally reviewed before it ever answers a real call for your business — flat $65/mo pricing, a real person behind every build, no support-ticket queue.

What It Handles

One receptionist. Every kind of call.

Every new caller gets booked, not voicemail.

A homeowner calls about a leaking water heater at 9pm. The Welcome Desk answers on the first ring, asks the right diagnostic questions for your trade, quotes your pricing, and puts the job on your calendar — before they can call the next name on Google.

CALLER Hi, my water heater's leaking, can someone come out today? THE WELCOME DESK I can get someone out this afternoon. Is the water actively pooling, or just damp around the base?

Existing customers get handled like existing customers.

The Welcome Desk recognizes a returning caller's context — an open work order, a scheduled visit, a warranty question — and answers accordingly instead of restarting the conversation from zero every time.

CALLER Hey, it's Dana Reyes, checking on my AC tune-up from Tuesday. THE WELCOME DESK You're on the books for a follow-up check Thursday at 2pm — want me to confirm that, or move it?

Past-due invoices get a call, not a spreadsheet.

The Welcome Desk can run outbound follow-up calls for unpaid invoices or unfinished estimates — polite, consistent, and logged — so collections stop depending on someone remembering to make the call.

THE WELCOME DESK Hi, this is a follow-up on invoice #4021 for the drain repair on Elm St — want me to text you a payment link now?

Old leads and past customers get another shot.

Quoted six months ago and never followed up? The Welcome Desk can work a list of stale leads or past customers due for seasonal service and reopen the conversation, without anyone on your team having to make the call.

THE WELCOME DESK Hi, this is The Welcome Desk calling on behalf of Summit Plumbing — you got a quote for a water softener back in March. Still interested, or has that been handled?

The upsell happens on the call, not after it.

Booking a routine repair is also the moment to mention a maintenance plan or a related service — The Welcome Desk can offer it in the same call, the way your best salesperson would, instead of leaving it on the table.

THE WELCOME DESK While I've got you booked for the repair — you're also due for your fall furnace tune-up. Want me to bundle both into one visit?

When it's not a fit for AI, a person picks it up.

Anything outside its script — a complaint, a legal question, a call that needs a human's judgment — gets flagged and handed off immediately, with the full context of the call attached.

CALLER This is the third time this has happened, I want to speak to the owner. THE WELCOME DESK I understand — I'm flagging this for Jeanette directly and she'll call you back within the hour.

Under The Hood

One phone call. Five things handled automatically.

PHONE CALL THE WELCOMEDESK AI RECEPTIONIST JOB BOOKED TECH NOTIFIED CUSTOMER CONFIRMED CALL LOGGED ESCALATED IF NEEDED

How It's Built

Plain English in. A working receptionist out.

STEP 01

Tell us your business

One conversation, no tech setup: your services, pricing, service area, and how you want emergencies handled. If you can describe it to a new hire, you can describe it to us.

STEP 02

We build the agent

Your AI receptionist is trained specifically on your business — not a generic call-center script. It answers in your name, quotes your jobs, and books into your schedule.

STEP 03

You stay in control

Every call is logged and reviewable. Adjust the script, the hours, or the escalation rules any time — nothing runs your business without your sign-off.

HVAC demo

Trained on a real Phoenix-area HVAC company's actual site, services, and pricing language. This is the build we took furthest: it's attached to a live phone number and has handled real inbound and outbound calls end-to-end — collecting caller name, phone, and ZIP, and routing to a technician callback.

Sample intake

Caller: "Hey, my AC stopped blowing cold air, it's like 95 degrees in here."

Agent: "I'm sorry to hear that — let's get someone out to you. Can I get your name, best callback number, and ZIP code?"

Agent: "Got it — I've flagged this as a no-cool emergency and a technician will call you back shortly to get a time locked in."

4 real calls logged · 100% "Call Successful"

Roofing demo

A second build trained on a roofing company's services and typical job intake — proof the same underlying system re-trains for a different trade without starting over from scratch.

Sample intake

Caller: "We had a storm come through and I think there's a leak starting in the attic."

Agent: "Let's get that looked at quickly. Can I grab your name, phone number, and the property's ZIP code?"

Agent: "Thanks — I've noted this as storm damage so it gets priority, and someone will call you back to schedule an inspection."

Build complete · not yet live on a number

Plumbing demo

A third build, this time for a plumbing and home-services company — same intake process, different trade, same goal: nothing goes to voicemail while the crew is on a job.

Sample intake

Caller: "I've got water pooling under my kitchen sink, not sure how bad it is."

Agent: "Let's get that checked before it gets worse. Can I get your name, phone number, and ZIP code?"

Agent: "Got it, thank you — a plumber will give you a call back to schedule a same-week visit."

Build complete · not yet live on a number

Electrical demo

See how an electrical service enquiry can be answered while the crew is on a job. This illustrative conversation shows intake and a callback request; it does not place a live call or book an appointment.

Sample intake

Caller: “I'd like an electrician to install a ceiling fan in our living room. Do you do that?”

Receptionist: “I can take the details for the team. May I have your name, callback number, and the property's ZIP code?”

Caller: “Alex. My number is 602-555-0146, and the ZIP is 85016. There's already a light fixture there.”

Receptionist: “Thanks, Alex. I've noted a ceiling-fan installation to replace an existing light fixture. Is this a residential property, and when is a good time for the team to call?”

Caller: “Yes, it's our home. Tomorrow morning is best.”

Receptionist: “I'll record your callback preference. The electrician will need to confirm the scope, price, and availability before any appointment is booked.”

Captured: installation request, residential property, ZIP code, callback number and preferred callback time.

Pricing

Straightforward rates. No surprise minutes.

Free Audit

We listen to how your calls are handled today and show you, in writing, exactly what's being missed.

$0no obligation
  • 30-minute call review
  • Missed-call & after-hours breakdown
  • No pitch pressure — just the findings
Request Audit

Custom Build

Multiple locations, high call volume, or deeper scheduling needs.

Customquote
Starting around $65/mo per location
  • Multi-location or multi-line setup
  • Higher call-volume handling
  • Scoped to how you actually run today
Talk Scope

Before You Ask

Straight answers

Do I need new phones or hardware?

No. Your existing number can forward to your AI receptionist, or we set up a new tracked line — either way, nothing to install.

Does this replace my office staff?

No — it covers what's currently going to voicemail: after-hours calls, overflow during busy stretches, and the calls you miss when you're on a job. Your team stays in charge of everything else.

Am I locked into a contract after the free audit?

No. The audit is exactly that — findings, no obligation. If you move forward, it's a flat monthly rate with no long-term contract; cancel anytime.

How long does setup actually take?

Most builds go from the initial conversation to a live, answering agent within a week — faster if your pricing and scheduling rules are already written down somewhere.

From the Field

Articles & guides

Comparison

AI answering for HVAC & plumbing: how the options actually compare

A handful of venture-funded platforms have shown up in this space over the past couple years. Here's what actually separates them — and where a smaller, hands-on build fits.

Read the full article

If you run an HVAC, plumbing, or electrical business, you've probably noticed the same ad running everywhere lately: an AI that answers your phones so you never miss a job. That's not hype — it's a real, fast-growing category now. The question worth asking isn't whether AI answering works. It's which kind of company you want handling your calls.

The field today

Sameday is the name that comes up most. It's Y Combinator-backed, describes itself as "the leading AI workforce for the trades," and is estimated around $3.5M in annual recurring revenue — the platform other companies now build comparison pages against, which is usually a sign of who's actually leading. Trillet AI has raised more money overall (roughly $50M) but is a broader voice-AI platform, not built specifically for home service trades. OnCrew and LeadTruffle are smaller, more focused competitors chasing the same market from underneath.

All of them are solving the same core problem: the call that comes in while you're on a roof or under a sink. Where they differ most isn't the AI itself — it's company size, and what that means for you as a customer.

Where a build like The Welcome Desk fits

A funded platform sells you self-serve software and a support queue. The Welcome Desk sells you a person — 30+ years of real operations experience — who personally builds, trains, and manages your AI receptionist, and who you can actually call. It's new, and it says so: pricing is flat and every build still gets personal attention that doesn't scale to thousands of accounts.

What to actually check before you sign anything

Whichever option you're considering, ask the same questions: Is it trained on trade-specific scenarios, or a generic script? Can you review every call and booking, or does it just run in the background? Is there a real contract, or can you leave if it's not working? And when something breaks, is there a person who answers — or a support ticket?

Guide

What a missed call actually costs your business

You don't need exact numbers to see the math work against you every time voicemail picks up instead of a person.

Read the full article

Take your average job value, multiply it by how often a call actually turns into booked work, and that's roughly what one missed call is worth. Now multiply that by however many calls go to voicemail in a given week — during a job, after hours, during a busy stretch when the phone rings twice at once. Most owners have never actually run that number, because it's easier not to look at it.

The calls most likely to go unanswered are also often the most valuable ones: after-hours emergencies, where the customer is motivated, the job is urgent, and price sensitivity is lowest. That's exactly the caller who won't wait for a callback — they'll call the next name on Google instead.

And it's not just the one job. A missed emergency call is also a missed review, a missed referral, and a customer who now has a relationship with a competitor instead of you. The cost compounds quietly, which is exactly why it's easy to underestimate.

Guide

Do you actually need after-hours coverage? A 3-question test

Not every trade needs to answer at 2am. Here's how to tell if you're leaving money on the table or solving a problem you don't have.

Read the full article

1. Do your services include anything a customer would call an emergency? No heat in a cold snap, no water, no power — these don't wait for business hours, and the customer calling at 11pm isn't going to sit on a voicemail.

2. Do competitors in your area already advertise 24/7? If they do, every after-hours call you miss is a call they're positioned to win instead.

3. What actually happens today when someone calls after hours? Voicemail, forwarding to a cell phone that doesn't get answered, or nothing at all — most owners genuinely don't know, because they're not the one calling in.

If you answered yes to the first two and don't have a confident answer for the third, that's not a guess you have to keep making. A free call audit shows you exactly what's happening today before you spend anything to change it.

Simple Monthly Pricing

Stop losing jobs to voicemail.

Start with the free audit. See exactly what's slipping through before you commit to anything.

Get a Free Call Audit
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The Welcome Desk is built and run by Jeanette Stys — 20 years in construction, building homes from the ground up across every trade. You're not talking to a bot that's never set foot on a job site; you're talking to someone who's run the work these calls are about.

HVAC: See the potential savings

Catch no-cooling enquiries while your crew is on a job. Collect caller and job details up front, cut phone tag, and give your team a better chance to turn missed calls into paid service work.

Roofing: See the potential savings

Capture storm-damage and estimate requests after hours. Gather property and job details before the callback so your team spends less time chasing information and more time preparing estimates.

Plumbing: See the potential savings

Take leak and repair enquiries while your hands are busy. Collect the location and problem once, reducing interruptions and repeat calls so you can focus on paid repair work.

Electrical: See the potential savings

Collect installation and repair requests while electricians work safely on site. Capture the job type, location and callback details to reduce interruptions and time spent sorting enquiries.